Personal data privacy policy

COOKIES POLICY

PRIVACY PREFERENCE CENTER

When you visit any website, it may obtain or store information in your browser, generally through the use of cookies. This information may be about you, your preferences or your device, and is primarily used to make the site work as intended. The information generally does not directly identify you, but may provide you with a more personalized web experience. Because we respect your right to privacy, you can choose not to allow us to use certain cookies. Click on each category headings to learn more and change our default settings. However, blocking some types of cookies may affect your experience on the site and the services we can offer.

WHAT ARE COOKIES?

Cookies are small text files that the websites you visit save on your computer, mobile phone or tablet. Cookies are very frequently used to make websites work well, or to improve user experience, as well as to provide certain information to website owners. Our cookies may contain information about your preferences when browsing the Internet and allow us to adapt our websites to your interests.

HOW CAN YOU ACCEPT OR REJECT COOKIES?

Users have the opportunity to set their devices to accept all cookies, to notify them when a website sends a cookie, or to always reject cookies. The latter of these options means that certain personalized services cannot be offered to the user and, therefore, the user may not be able to take full advantage of all the functions offered by our websites.

If you do not want to receive cookies in general, or if you want to reject only some cookies, you will need to change your browser settings according to your preferences. However, each browser is different, so you will need to consult your browser's “Help” menu to learn how to change your cookie preferences.

HOW DO WE USE COOKIES?

The information provided by cookies can help us analyze your use of our website and offer you a better user experience when you visit our website. The information stored in our cookies is not used to identify you, nor to send you advertising by email or postal mail. Furthermore, we do not use cookies to send personalized advertising to children under 18 years of age.

WHAT TYPES OF COOKIES DO WE USE AND FOR WHAT PURPOSES?

Cookies necessary for technical reasons.

Some of our cookies are strictly necessary to use our websites or certain features. These functional cookies cannot be opted out when using our websites. These include cookies to record whether or not the user has approved our website to use cookies.

Session cookies and preference cookies.

We may use session cookies to facilitate the operation of our websites; for example, to allow the user to navigate between different pages. These cookies expire at the end of the user's session (i.e. when the user closes the browser window). We may also use longer-lasting cookies to remember your preferences and choices on our websites. In general, these cookies do not have a life of more than two years.

Analytical cookies.

We may also use analytical cookies to improve the performance of our websites; These cookies collect information about how many visitors we have, where they come from and how they use the website (for example, which pages are visited most frequently). To this end, we may use analytics tools from the following vendors and related cookies:
Google Analytics
Omniture

Strictly necessary cookies

Always active

These cookies are necessary for the website to function and cannot be disabled on our systems. They are usually set to respond to actions you take to receive services, such as adjusting your privacy preferences, logging into the site, or filling out forms. You can set your browser to block or alert you to the presence of these cookies, but some parts of the website will not function. These cookies do not store any personally identifiable information.

Performance cookies

These cookies allow us to count visits and sources of circulation in order to measure and improve the performance of our site. They help us know which pages are the most or least popular, and see how many people visit the site. All information collected by these cookies is aggregated and, therefore, anonymous. If you do not allow these cookies we will not know when you visited our site, and therefore we will not be able to know when you visited it.

Functionality cookies

These cookies allow the site to offer better functionality and personalization. They may be established by us or by third parties whose services we have added to our pages. If you do not allow these cookies some of our services will not function correctly.

Targeted cookies

These cookies may be throughout the website, placed by our advertising partners. These businesses may use them to create a profile of your interests and show you relevant ads on other sites. They do not store personal information directly, but are based on the unique identification of your browser and Internet access device. If you do not allow these cookies, you will have less targeted advertising.

CORPETROLSA GROUP PRIVACY POLICY

CORPETROLSA GROUP is an economic group made up of SERVAMAIN S.A., CORPETROLSA S.A. Y DLEN S.A. (hereinafter CORPETROLSA GROUP) domiciled in Guayaquil-Ecuador, being responsible for the protection of personal data regarding its users and clientele.

At GRUPO CORPETROLSA, we are committed to maintaining privacy, as well as communicating and informing the processing of personal data of our clients, potential clients and users, (hereinafter “Clients”), which is why we have implemented this Privacy Policy and additionally a Cookies Policy, these being binding and mandatory for GRUPO CORPETROLSA, its collaborators, workers and shareholders.

This Policy sets out the principles enshrined in the Constitution of the Republic of Ecuador, the Organic Law on the Protection of Personal Data (“LOPDP”) and the Law on Electronic Commerce, Electronic Signatures and Data Messages.

Likewise, this Policy has been prepared with the understanding that the Client uses the electronic channels of the CORPETROLSA website (hereinafter “Website”) to carry out the following activities:

Contact with us.

Registration to receive offers, promotions, advertising and similar.

Others.

When using the services of the Website, the Client enters private information and personal data, so this Policy is intended to help you understand what data we collect, why we collect it and what we do with it; as well as determine the security measures implemented for its conservation by Us.

You authorize GRUPO CORPETROLSA to access, use and collect your data, including through this Website, accept this Policy and the practices detailed below, releasing GRUPO CORPETROLSA from all responsibility for its content, assuming that all The information is your exclusive property, being the owner of the same and not through an intermediary person, so any erroneous, incomplete, false and/or used information for fraudulent, malicious or similar purposes does not generate any liability for GRUPO CORPETROLSA, its shareholders, directors, administrators, representatives, collaborators and Clients. Therefore, we recommend that you carefully read the information detailed below.

The person responsible for the database, which generates the interaction with our website, is GRUPO CORPETROLSA, whose headquarters is located in the Samborondón Plaza Building, Km 2.5 Vía a Samborondón. Guayaquil, Ecuador.

1. Information provided by the client.

The information that GRUPO CORPETROLSA collects is that which the Client must enter in order to issue billing for the service and/or product purchased, in addition to the information necessary to be able to interact on the Website. Information is collected, used, automated and analyzed. The treatment we give to this information complies with the provisions of the LOPDP. Consequently, by accessing the Website and continuing on it, you clearly and expressly accept and consciously accept the delivery and use of information by making it available to GRUPO CORPETROLSA.

2. Information received and stored by GRUPO CORPETROLSA

The information, communication and data (“data”) collected about you that is provided directly and/or indirectly through any means including: invoices, contracts, forms, questionnaires, Websites and other documents which will be treated in accordance This Policy is the one that you provide at the time prior to obtaining an invoice for the acquisition of our products and/or services, and upon entering the Website. Such information includes data such as: names, surnames, address, country, province, city, parish, contact telephone numbers, email and others.

When managing the economic activities of GRUPO CORPETROLSA, you must provide information about your credit card, debit card, bank account or other means of cancellation in order to make the specific payment. To complete such transaction, the Client must enter data such as: name of the owner, email, address, and/or other information.

IMPORTANT NOTE: GRUPO CORPETROLSA does not store cardholder data such as: card number, security code, expiration date and security code, it is only stored in our databases, confirmation of approval or rejection of the payment transaction seeking that the account or card cannot be used for other purposes.

3. Information obtained from third parties and public information.

CORPETROLSA GROUP is able to collect information through public databases, through interactive applications. Therefore, you declare and accept that the information that is collected and/or processed by GRUPO CORPETROLSA, by any of these means, is your property and trustworthy, authorizing GRUPO CORPETROLSA to use it for the purposes referred to in this Policy.

Data is collected such as your name, age, ID, passport, date of birth, number, financial, banking, debit and credit card details, information provided about your marketing preferences or data provided during your participation in surveys or promotional offers, photographs, invoices, receipts and others.

Additionally, we will access location-based information or collect location markers from your mobile device or based on your IP address. We will use this information to provide you with notifications related to our offices, information about returns, local offers or other information that we think will be useful to provide you with better services. We do not use this information to specifically locate you for any reason other than to provide you with our services. With your consent, our application will use your device's camera. If you have allowed us to use your location information or your device's camera in the past and want to revoke this permission, please change the settings on your device.

Our Website automatically collects and stores information about the activity of its Users/Clients. Such information may include the URL from which they come (whether or not they are on the GRUPO CORPETROLSA Website), which URL they next access, what browser they are using, and their IP addresses, the pages visited, cookies and the searches performed.

For the Website to function correctly, its own and third-party cookies are used. See cookie policy.

In addition, your data is used in collection, conservation and disclosure delivered or received by any means, including different electronic and physical channels that GRUPO CORPETROLSA uses for the development of its activities, commerce or transactions.

4. Use of personal data.

The information collected by GRUPO CORPETROLSA is used to create a good or service. Additionally, with the same information or that selected by the Client, the required invoices and delivery notes are processed.

We use the information we collect from or about you to provide you with our goods and/or services and for the following purposes:

Provide customer service related to your interactions with us or to respond to your inquiry.

When necessary to comply with a legal obligation or judicial.

Share information with government and regulatory authorities when required by law or in response to a legal process, obligation or request.

When it is necessary for our interest and not overridden by your data protection rights, including but not limited to:

Help us provide better products and services, for example, to evaluate the performance of our staff, evaluate the quality of products and services received and help us improve our websites, facilities and services.

Compile statistics and analysis about the Customer's use of our websites, products and services. These statistics are used only to provide better services, products, features and exceptional functionality to all current and future users.

Protect our legal rights and manage the security of our networks and properties. For example, we will use camera systems to ensure the security of our facilities.

Share your data with third parties to prevent fraud and protect our business interests and rights, as well as privacy, security and property; We will do this to collect unpaid invoices or values.

Share your data with third parties so that we can seek solutions or limit the damages we deal with, or apply the terms of any contract and/or policy. We will also share your data with third parties if the rights of another individual are violated.

When you have given your consent, for example:

Help us offer you the most appropriate goods and/or services.

Allow us to use telematic systems.

Send you specific communications about opportunities and services that may be of interest to you.

Send you messages with urgent communications.

The main purpose and destination of the information is to provide better services to our Clients.

5. Storage and protection of information relevant to personal data.

Personal Information is collected and stored on servers physically located in Ecuador, Colombia and the United States of America. We may relocate these servers to any other country in the future; Therefore, personal data can be stored in other countries, for backup purposes or backup of information, for Recovery in Case of Technological Disasters. Consequently, you, as a client of GRUPO CORPETROLSA and/or user of the Website, acknowledge and declare that you consent to the information storage and protection procedures implemented by GRUPO CORPETROLSA.

We safeguard your Personal Information according to security and confidentiality standards and procedures established in Ecuador. CORPETROLSA GROUP DOES NOT guarantee the security of the information. CORPETROLSA GROUP will carry out at its discretion the acts to reduce or minimize security breaches or similar and comply with the applicable national regulations.

CORPETROLSA GROUP has adopted the necessary measures to maintain the required level of security, according to the nature of the personal data processed and the circumstances of the processing, in order to avoid, to the extent possible and always according to the state of the art, its alteration, loss, treatment or unauthorized access. The Client expressly acknowledges that the personal data of GRUPO CORPETROLSA users that are processed during the commercial relationship are the exclusive responsibility of GRUPO CORPETROLSA, so the Client must not process them for purposes other than contact for the provision. of the service they contract for collection and delivery of the required services and/or products.

Through this Policy, the Client guarantees GRUPO CORPETROLSA that it applies and will apply appropriate protection measures and is obliged to respect the legislation due to its status as data processor or similar, to destroy the data when the purpose has been fulfilled and, in all case, when the relationship with GRUPO CORPETROLSA ends.

6. Privacy of minors.

The Website, platform and marketing are not directed to minors under 18 years of age and no personal information relating to them is intentionally collected. However, if you believe that a minor has provided us with their personal information and you need to request its deletion, please contact us using the link at the top of this page.

7. Retention of personal data.

We retain your personal information for as long as we need it to fulfill our objectives.

Customer service related queries: We retain general queries for one year.

Marketing purposes: We retain data linked to cookies and other online identifiers for up to five years. Likewise, we retain other marketing information, such as data associated with the mobile number or email.

We keep invoices for seven years.

Disputes and Law Enforcement: If we are involved in litigation or government or regulatory investigations, we retain data throughout the litigation or investigation period and for the following 5 years. If an agreement states that we must retain data for longer, then we will do so for the period necessary to enforce the agreement. If we provide data to authorities, we keep a record of it for one year after the investigation is completed.

8. Shared personal data information.

Third parties:

We will share your data with third parties such as: (1) payment, administration and support providers or other partners; (2) our marketing and advertising partners, as well as third-party media outlets, including social media sites, with whom we share aggregated or anonymous information about our customers, so that they can send personalized advertising messages on our behalf, analyze, improve and manage our data, conduct mobile analytics services, as well as maintain and improve our services (under relevant confidentiality agreements); (3) others.

Governmental authorities:

Your personal data may also be shared with government authorities as described.

9. Rights and obligations.

You have the right to object and rectify in accordance with the LOPDP and you have the right to file a complaint with a supervisory body in relation to our processing of your personal information and/or the way in which we have responded or managed any questions you have raised. only once your specific and correctly requested request from Us has been denied.

If you wish to exercise the rights of access, rectification, cancellation, opposition, limitation and/or portability recognized by current regulations on the protection of personal data, the Client must request their exercise by contacting the headquarters, located in the Building. Samborondón Plaza, office 303 Km 2.5 Vía a Samborondón – Guayaquil, completing the respective form.

We reserve the right not to allow access to your information or to limit your rights (if such disclosure is prohibited by law or if the rights of another person may be violated). In some cases, this may mean that we may retain your personal information even if you withdraw your consent where authorized or permitted by this Policy or by Law.

In accordance with Ecuadorian legislation, especially the LOPDP, the personal data that is provided for the purposes of the celebration and execution during the relationship between them will be subject to automated processing and may form part of the files owned by GRUPO CORPETROLSA, being the person responsible for the GRUPO CORPETROLSA file (or to whomever he delegates), for the purposes of managing the service offered, as well as for its knowledge, compilation, treatment and decisions.

The Client declares that he is aware of and is obliged to comply with Ecuadorian legislation on the Protection of Personal Data in the development of his respective economic activities, committing to process the Personal Data and confidential information obtained during the development of his relationship with GRUPO CORPETROLSA in accordance with said regulations. Likewise, the Client will maintain the strictest confidentiality regarding confidential commercial or business information relating to it, as well as the Client and/or users to which it has had access in its activity.

The Client expressly accepts that it may be evaluated by GRUPO CORPETROLSA collaborators, that is, by Us, as well as by the businesses that use the Platform (which includes forms, questionnaires, social networks and other sources of information or relationships with third parties). . Since the users and/or clients are beneficiaries of the provision of goods and/or services offered to the Client.

The Client's data, information and communications ("data") may be assigned, transferred, lent or delivered under any title or manner to companies and people that GRUPO CORPETROLSA maintains a commercial relationship to provide goods and/or services on its behalf. In case of transferring the data to companies that are located outside the territory of Ecuador, GRUPO CORPETROLSA will carry out the international transfer of data through the mechanisms accepted in the applicable regulations.

GRUPO CORPETROLSA, during the development of the relationship with the Client, may subcontract with third parties the provision of certain goods and/or services, and the third party may require access to Personal Data managed by GRUPO CORPETROLSA.

The Client will be responsible, during and after the commercial relationship with GRUPO CORPETROLSA, for any infractions that may be incurred if the data is used for a purpose other than that provided for in this Policy and/or for not establishing the necessary measures to guarantee the security of the data received.

The personal data provided will be kept for the duration of the commercial relationship and will be canceled five years from the end date of the relationship. This Policy is subject to the legislation of the Republic of Ecuador.

10. Policy Changes.

When necessary we will update this Policy without notice.

CORPETROLSA GROUP SUPPLIERS PRIVACY POLICY

At GRUPO CORPETROLSA, we are committed to maintaining privacy, as well as communicating and informing the processing of personal data of our suppliers, which is why we have implemented this Privacy Policy and Cookies Policy, these being binding and mandatory for GRUPO CORPETROLSA and its suppliers.

Contact with us.

Control and storage of supplier data

Others.

1. Information provided by the Supplier.

The information that GRUPO CORPETROLSA collects is that which the Supplier must receive in order to issue billing for the service and/or product purchased, in addition to the information necessary to be able to interact on the Website. Information is collected, used, automated and analyzed. The treatment we give to this information complies with the provisions of the LOPDP. Consequently, by accessing the Website and continuing on it, you clearly and expressly accept and consciously accept the delivery and use of information by making it available to GRUPO CORPETROLSA.

2. Information received and stored by GRUPO CORPETROLSA

The information, communication and data (“data”) collected about you that is provided directly and/or indirectly through any means including: invoices, contracts, forms, questionnaires, Websites and other documents which will be treated in accordance This Policy is the one that you provide at the time prior to commercial negotiation, in the commercial relationship, and upon entering the Website. Such information includes data such as: names, surnames, address, country, province, city, parish, contact telephone numbers, email and others.

3. Information obtained from third parties and public information.

Additionally, we will access location-based information or collect location markers from your mobile device or based on your IP address. We will use this information to provide you with notifications related to our offices, information about returns, which will be useful to maintain a proper business relationship. We do not use this information to specifically locate you for any reason other than for commercial purposes, and those that have been stipulated in the contract. With your consent, our application will use your device's camera.

Our Website automatically collects and stores information about the activity of its Users/Clients, suppliers and others. Such information may include the URL of the e they come from (whether or not they are on the GRUPO CORPETROLSA Website), what URL they access next, what browser they are using, and their IP addresses, the pages visited, cookies and the searches performed.

For the Website to function correctly, its own and third-party cookies are used. See cookie policy.

4. Use of personal data.

The information collected by GRUPO CORPETROLSA regarding personal data is that which is collected and used in reference to the commercial relationship maintained between the parties, which are:

Identification data: full names; ID/RUC number; Email address; telephone and/or cell phone number; domicile address and country of residence; and, signatures

Biometric data and images: photographs or videos captured by the surveillance and security system; images and/or facial recognition; fingerprint and/or retina verification.

Technical and web browsing data: geolocation.

Financial data: bank, bank account number and type.

The main purpose and destination of the information is to maintain an adequate business relationship with suppliers.

5. Storage and protection of information relevant to personal data.

Personal Information is collected and stored on servers used by Us. Consequently, you, as a Supplier of GRUPO CORPETROLSA, acknowledge and declare that you consent to the information storage and protection procedures implemented by GRUPO CORPETROLSA.

CORPETROLSA GROUP has adopted the necessary measures to maintain the required level of security, according to the nature of the personal data processed and the circumstances of the processing, in order to avoid, to the extent possible and always according to the state of the art, its alteration, loss, treatment or unauthorized access. The Supplier expressly acknowledges that the personal data processed during the commercial relationship are the exclusive responsibility of GRUPO CORPETROLSA, so we must not process them for purposes other than those necessary to comply with the commercial tasks and obligations between the parties.

Through this Policy, GRUPO CORPETROLSA guarantees that it applies and will apply appropriate protection measures and is obliged to respect the legislation due to its status as responsible for personal data, to destroy the data when legal provisions allow it.

6. Privacy of minors.

7. Retention of personal data.

We retain your personal information for as long as we need it to fulfill our objectives.

Provider Support Inquiries: We retain general inquiries for one year.

We keep invoices for seven years.

8. Shared personal data information.

Governmental authorities:

Your personal data may also be shared with government authorities.

9. Rights and obligations.

If you want to exercise access rights,

rectification, cancellation, opposition, limitation and/or portability recognized by current regulations on the protection of personal data, the Client must request its exercise by contacting the headquarters, located in the Samborondón Plaza Building, office 303 Km 2.5 Vía to Samborondón – Guayaquil, completing the respective form.

The Supplier declares that it is aware of and is obliged to comply with Ecuadorian legislation on the Protection of Personal Data in the development of its respective economic activities, committing to process Personal Data and confidential information obtained during the development of its relationship with GRUPO CORPETROLSA in accordance with said regulations. Likewise, the Supplier will maintain the strictest confidentiality with respect to confidential commercial or business information relating to it, as well as the Client and/or users to which it has had access in its activity.

The Supplier expressly accepts that it may be evaluated by GRUPO CORPETROLSA collaborators, that is, by Us, as well as by the businesses that use the Platform (which includes forms, questionnaires, social networks and other sources of information or relationships with third parties). .

The Supplier will be responsible, during and after the commercial relationship with GRUPO CORPETROLSA, for any infractions that may be incurred if the data is used for a purpose other than that provided for in this Policy and/or for not establishing the necessary measures to guarantee the security of the data received.

The personal data provided will be kept for the duration of the commercial relationship and will be canceled seven years from the end date of the relationship.

This Policy is subject to the legislation of the Republic of Ecuador.

10. Policy Changes.

When necessary we will update this Policy without notice.